Refund policy

All Twinelab orders are carefully checked before dispatch to ensure that you receive your order in perfect condition.

Exchanges

We accept exchanges within 7 days of delivery. Items must be unworn, unwashed, unaltered, and returned in their original condition with all tags attached.

Exchanges are subject to availability. If the requested size or item is unavailable, our team will assist you with the available alternatives.

Sale Items

Items purchased during sales, promotions, or special offers are final sale and are not eligible for exchange or refund, except where the item is defective, damaged, or incorrect, or where otherwise required by applicable law.

Exchange Fees

For exchanges due to size, fit, or personal preference, the customer is responsible for the applicable delivery and exchange fees.

If the exchange is required due to an error or defect on our part, Twinelab will cover the applicable delivery costs.

Changes to This Policy

We may update this Exchange & Refund Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.